- DoorDash is a popular food delivery service in North America.
- Their app frequently crashes, showing general error messages such as retriable error.
- Errors are common with apps and we have a whole list of those related to DoorDash in our separate DoorDash Issues section.
- Also, don’t miss our Web Apps Hub for a lot of useful guides.
DoorDash is frequently listed among the top food delivery services in North America and Australia due to the good variety of collaborations they have with local and national restaurants, as well as for the in-app recommendation feature that allows customers to discover new eateries.
As far as the service functionality is concerned, it seems that customers frequently report problems with the DooDash website, but mostly with their app.
DoorDash app users often get very general errors – unknown error or retriable error – that don’t necessarily have a specific solution, but rather a set of troubleshooting steps. Customers are advised to take them in turns, and see which one works.
What’s more, both customers and Dashers (delivery workers) have complained about the app.
What can I do if I get a retriable error on DoorDash?
1. Uninstall and reinstall the app
Although this might be a last resort, a lot of users recommend uninstalling the app to get rid of all the possible in-app glitches and also to make sure you get the latest version available upon reinstalling.
Additionally, both the service and the users recommend that after uninstalling the app, you turn off the phone for a few minutes. Reinstall the DoorDash app from App Store or Google Store after powering the phone on.
2. Force quit the app
To force quit the app, you have to double-tap the home button and swipe up on the Dasher app.
If there’s no home button on your phone, just force swipe up on the screen and swipe up on the Dasher app.
3. Check Internet connection
To efficiently use the DoorDash app, you need a very good Internet connection.
So turn off and on the WiFi option on your phone to force reconnection. If you’re not using WiFI, make sure the mobile data is working.
To test the connectivity, try to log into your DoorDash account from a browser instead of using the app. If it’s working, the problem might be with the app, so check for updates in the App Store or Google Store, or uninstall as mention above.
4. Mind the area or time of day
According to DoorDash, the app is overloaded at certain times of the day such as around lunchtime or dinnertime, so it’s possible that the app crashes.
Also, the service recommends that if you are a Dasher, you try and go to areas that are not marked as hotspots, as those attract a large number of Dashers, again making the app perform badly.
5. Check DoorDash social media accounts
DoorDash has proved quite responsive on social media, especially on Twitter, when it comes to problems related to their platforms. So take a look there to see if the problem is on their end.
Hopefully, one of these solutions will help you bypass the error you have encountered. However, if you’ve used another method, feel free to share it with us.
FAQ: Read more about the DoorDash app
- Does DoorDash take cash?
Orders can only be paid using a credit/debit card. To see some useful software to help you with this process, check out our best virtual credit card software guide.
- Does DoorDash have an app?
DoorDash has an app that is compatible with Android and iOS devices. It can be downloaded from Google Store or App Store, respectively.
- Is DoorDash any good?
DoorDash is considered one of the best delivery services in the US, for the variety of restaurants they collaborate with.